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Frequently asked questions

When it comes to wood, we want no surprises. We want you to know exactly what you are buying - from Tatra profiles and log cladding to the final layer of Osmo finish.

In this section you will find answers to the most common questions about choosing the right profile, the quality of Nordic wood, storage, Osmo finishes, and how purchasing and delivery from Zrubko works. If you cannot find your question here, feel free to contact us - we will gladly assist you by phone, e-mail, or in person at our store in Kysucké Nové Mesto.

Why should I buy wood from Zrubko?

We specialize only in wood and wood finishes - we are not a “something for everyone” store. We use a proven supplier, high-quality Nordic wood, and professional Osmo finishes. We also have our own store and warehouse in Kysucké Nové Mesto where you can see the products in person, touch them, and get expert advice.

What wood do you sell and where does it come from?

We mainly offer Nordic spruce and pine from a manufacturer in Estonia. Nordic wood grows more slowly, has denser growth rings, and is more stable - ideal for Tatra profiles, log cladding, façade cladding, and terrace boards.

Are your products suitable for exterior use (façade, terrace, shelter)?

Yes. Our range includes façade profiles, log profiles, and terrace boards made from high-quality Nordic wood. They simply need to be treated with Osmo exterior finishes and installed according to recommended practices (ventilation, substructure, expansion gaps).

What wooden products can I find in your store (Tatra profiles, log cladding, terraces…)?

You will find Tatra profiles for interiors, log cladding for both interior and exterior use, façade profiles, floorboards, terrace boards, planed and structural beams, trims, and accessories. Everything is designed so you can complete your entire project from one place.

How do I choose the right profile and size for my project?

Simply tell us whether your project is for interior or exterior use, a wall, ceiling, floor, or terrace, and roughly how many m² you need. We will recommend a suitable profile (Tatra, log, façade, terrace), the appropriate thickness, width, and an estimated number of packages.

Do you offer Osmo finishes as well? What products do you have?

Yes, we offer the complete Osmo range:

  • Osmo for interior use (floors, cladding, furniture)
  • Osmo for exterior use (terraces, façades, fences, pergolas)
  • Osmo accessories and tools (brushes, rollers, application kits, cleaners)

This means you can purchase wood, finishes, and tools all in one place.

Why do you recommend Osmo finishes for your wood?

Osmo finishes are based on natural oils and waxes. They penetrate the wood without sealing the pores, leaving the surface microporous so the wood can “breathe.” The finish does not peel, can be easily renewed locally, and works exceptionally well with the Nordic spruce and pine that we sell.

Do you keep products in stock or are they made to order?

We keep a large selection of the most commonly used profiles and sizes directly in our warehouse in Kysucké Nové Mesto. This allows us to ship quickly or prepare products for personal pickup. Special profiles and larger volumes are handled individually upon request.

Where can I see your wood in person?

Zrubko store and warehouse:

Kysucké Nové Mesto, Hviezdoslavova 1118 (next to Hedera garden center)
Mon-Fri 8:00-16:00, Sat by appointment.

You can visit us to see the actual profiles, Osmo finish shades, and get professional advice.

Which countries do you deliver to and how does shipping work?

We deliver throughout Slovakia, the Czech Republic, and Austria. For longer and heavier profiles we use carriers experienced in transporting wood materials. The shipping price is always displayed in the cart based on weight, length, and destination country.

What if my package or boards arrive damaged?

Please inspect the package upon delivery. If you notice any damage, document it immediately (photos of the package, boards, and label) and contact us. Each complaint is handled individually - depending on the situation we will arrange a replacement, credit note, or another appropriate solution.

What wood quality grades do you offer and are they suitable for visible surfaces?

We offer visual grades (for example AB) suitable for interior cladding and visible surfaces, as well as more technical grades for structural use. The quality is always stated for each product - whether it is suitable as a visible cladding, façade wood, or only a structural element.

Can you help me estimate materials and pricing for a specific project?

Yes. Simply send us basic information - the type of project (house, cabin, terrace), the area in m², and possibly a plan or sketch. We will prepare an estimated material calculation, recommend suitable profiles, and suggest the appropriate Osmo finishes.

Is it possible to work with you on larger or developer projects?

Yes, we can provide stable wood supply, long-term cooperation, individual pricing, and technical support for façade, terrace, and interior designs. For larger projects, please contact us directly by e-mail or phone.

How can I contact you if I need advice before purchasing?

Write to info@zrubko.sk or call +421 911 869 777. We will gladly help you choose the right Tatra profile, log cladding, terrace boards, and the correct Osmo finish so your purchase from Zrubko goes smoothly and the result meets your expectations.